‘Infrastructure’ is something whose value becomes apparent only when it breaks down. The developed world only notices electricity, water, Internet when the supply/service is disrupted.
30yrs ago, very few people used computers or the Internet. Today, almost all work is influenced/ affected by digital manipulation of data. It’s infrastructural. Humans add most value doing tasks that technology hasn’t quite figured out yet.
Over the next 10 years, almost everyone’s work will begin to be impacted/influenced by Artificial Intelligence. As jobs get smartened, automated, and scaled, human tasks will continue to shift more into newer, higher abstractions that were practically unreachable in the past.This is an example of how User Interface and Interaction design has moved from tangible interfaces (e.g. physical buttons), to mutable digital interfaces and gestures (displays and touch screens) and now to a deeply integrated partnership with Artificial Intelligence. Designers have to be skilled in understanding contexts and distilling down use cases. But now, Artificial Intelligence is beginning to be the only scalable way to keep up with and design for abundantly complicated contexts of rapidly evolving technology and increasing levels of customization. Traditional UI design is already getting outdated.
